Ad-Hoc Callout & Repair Service

When a faulty printer isn’t covered under an annual printer breakdown contract, Ad-Hoc call outs allow the printer to be repaired on a call by call basis without the need for a contract.

An engineer will be dispatched to assess and, if possible, repair the printer. If parts are needed to complete the repair and/or a return visit is required, a further charge will apply. Of course, engineer callouts on an ad-hoc basis can also be booked for any requirement including media issues, product testing, software support or any other non-printer breakdown issue if required. This service is offered subject to contractual workload and therefore response times may extend to three working days.

A standard call out charge is applied which includes the first half an hour on site. An hourly charge is then applied for every hour (or part of) that the engineer is on site. Half day or full day rates are available to book in advance. Please note that the call out time starts from when the engineer arrives on site.