For a less time critical repair, your customer can arrange to send the faulty printer to the TPS workshop to have the fault diagnosed, repaired and/or serviced. Workshop repairs are often the most cost effective solution for non-urgent repairs; ideal for companies that keep spare printers available within their printing operations for immediate swap outs.
Printers returned to the TPS workshop will be assessed within two working days of receipt and a quotation for the required work will be issued for your authorisation. Subject to parts availability, repairs are normally completed in a further two to three working days. A workshop inspection fee will apply which is refundable if the workshop repair goes ahead.